We’ve tried to keep it as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, pixel tags and browsers, then read about the key terms first.
If you have any queries or comments about the policy or our use of your personal information, or if you wish to unsubscribe from us, please get in touch by emailing email@example.com or writing to the Data Protection Officer at the address provided at the end of this policy.
Our Site and Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our services are advertised). If you follow a link to any of these websites, please note that their use of your personal information is governed by their privacy policies. We are not responsible for the privacy policies and practices of any other websites, even if you access them using links from our Site or Services, or if you can access this Site or use our Services from them. We therefore recommend that you check the policy of each site that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.
Who we are
We are Glanty Limited, trading as “OnTheMarket Software”, a wholly owned subsidiary of OnTheMarket plc (company number 05562443), and our address is C/O Almond + Company Limited, 11 York Street, Manchester M2 2AW (referred to as “we” or “us” or “our”).
We are the providers of the website software.onthemarket.com ( referred to as the “Site”) and our property software solutions TecLet, TecHub, TecCRM, and TecWeb (collectively referred to as the “Services”). We are notified as a data controller with the Information Commissioner’s Office with registration number ZA087481.
A reference to “you” or “your” is a reference to a user of the Site or any of our Services.
We provide our Site and Services to subscribing third-party estate agents, lettings agents and new home developers. We are not estate or lettings agents ourselves.
For the purpose of the UK Data Protection Act when using the teclet platform your Agent is the Controller and Glanty Ltd trading as ‘teclet’ of 4 Prince Albert Road, London, NW1 7SN, is the Processor.
Personal information we collect
When you visit or use the Site or our Services, you may be asked to provide certain information about yourself, including your name, address, email address and phone number, financial and credit card information, personal description, and photograph.This includes information you provide when you register to use our Services, subscribe to any of our Services, search for a Service, upload any content to our Services, participate in discussion boards or other social media functions on our Services, enter a competition, promotion or survey, and when you report a problem with our Services.
We may also collect information about how you use this Site and Services, including full URL and clickstream data (including date and time); items you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Finally, we may also collect information from any correspondence that you have with us. Collectively, we refer to this as “Other Information”.
Like all websites, our servers automatically record ‘log files’ containing information about the volume and characteristics of our Site and Services traffic, e.g. IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We use log files to build pictures of how our Site and Services are used that help us to monitor and improve the service.
Some of the forms where you may enter personal information on our Site and Services have the option to accept or decline our use of Your Information for marketing purposes.
We may receive information about you if you use our Site or any of our Services. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on our Site and other Services. We also work closely with third-parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Why we collect your information
When you share information with us we can make our service even better – for example, by reviewing the devices being used to view our Site and Services, and testing against those devices to ensure display quality. As you use our services, we want you to be clear how we are using information and the ways in which you can protect your privacy. We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information will be one of the following:
- Consent: You have given consent to us using your personal information for a specific purpose. You can withdraw your consent at any time by updating your marketing preferences.
- Legitimate interest: It is in our legitimate interests to use your personal information to operate, improve and promote our services and to protect our business.
- Contract: You have entered into a contract with us and it is necessary for us to process your personal information to provide you with the relevant information, products and services.
- Legal obligation: It is necessary for us to process your personal information to meet our legal obligations.
How we use your information
Your Information will enable us to provide you with access to all parts of the Site and Services, and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.
We use the information we collect about you to:
- provide information services to third parties;
- improve the features and services we offer;
- to notify you about changes to our service;
- support our own marketing and promotion efforts;
- allow you to participate in our interactive services;
- carry out our obligations arising from any contracts entered into between you and us;
- provide you, or permit selected third parties to provide you, with information about goods or services that we feel may interest you where you have consented to be contacted for such purposes;
- combine this information with other information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above;
We may use Your Information to contact you for your views on our services and to notify you occasionally about important changes or developments to our services. Where you have consented, we may also use Your Information to contact you with details about any other products or services we or our partners or advertisers offer that may be of interest to you. Where you have consented to being contacted by third parties, we may make Your Information available to them.
If you change your mind about being contacted in the future, please email us at firstname.lastname@example.org and tell us or, if you have consented to being contacted by third parties for marketing purposes, you will need to contact them directly.
Use of children’s personal information
We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get the permission of your parent(s) or guardian(s) before you provide any personal information to us.
Who has access to your information
We retain access to all personal information that we have collected from you or about you.
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services.
If our business enters into a joint venture with or is sold to or merged with another business entity, Your Information may be disclosed and ultimately transferred to our new business partners or owners.
If we offer or supply a service to you that is provided on our behalf by a third party we may pass Your Information to them in order to deliver the service. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) Your Information, e.g. to complete partial addresses or to augment the information we hold about you.
We may share your information with credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you or if this is part of the service we are providing.
We may share aggregated, non-personally identifiable information publicly and with our partners, such as publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.
Registered users of our Site and Services can access and update their information, change settings or deactivate their account in the Account section once signed in.
You have the right to ask us not to process your personal information at any stage.
Under data protection legislation, you also have the following rights:
- Right to correct: the right to have your personal information rectified if it is inaccurate;
- Right to erase: the right to request that we delete or remove your personal information from our systems;
- Right to restrict our use of your information: the right to prevent us from using your personal information outright or limit the way in which we can use it;
- Right to data portability: the right to request that we provide a machine-readable copy of your data to you;
- Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information.
If you cannot fulfil your request using our Site or Service’s tools, please email email@example.com or contact us at the address under the How to contact us section. We will handle your request in accordance with data protection legislation.
If you’re not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the Information Commissioner’s Office. Please visit www.ico.org.uk for more information.
Keeping your information secure
We work hard to protect OnTheMarket Software and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold.
We may transfer, store, or process your data outside of the European Economic Area (“EEA”). Different countries have different data protection and security laws and some of these do not offer the same level of protection as under UK data protection legislation. However, when we appoint our service providers, we ensure they are either in the EU and covered by EU law or are covered by approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield). By submitting your personal data to us, you agree to this transfer, storing or processing.
We will do our best to protect your personal data, however, we cannot guarantee the security of your data transmitted to our Site and Services. By using our Site and Services you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
Certain services include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.
How long we keep your information
How to contact us
If you have any queries relating to our use of your personal information or you wish to exercise any of your rights as listed above, please contact us at firstname.lastname@example.org or write to us at Data Protection Officer, OnTheMarket Software, C/O Almond + Company Limited, 11 York Street, Manchester M2 2AW.
Changes to the policy
We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on this Site and Services.